Frequently Asked Questions
Please read the FAQs below. If you can't find the answer you are looking for send us a message here!
Shipping & Delivery
Do you ship worldwide?
Do you ship worldwide?
Absolutely! We delivery to customers in order 100 countries. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Order processing takes 1 business day before shipment.
Once your item/s is dispatched, delivery time for Free Standard Shipping is:
USA: 5-7 business days
UK: 5-7 business days
Australia: 5-7 business days
Canada: 5-7 business days
NZ: 5-7 business days
Europe: 5-7 business days
Rest of world: 8-12 business days
Once your item/s is dispatched, delivery time for Expedited Standard Shipping is:
USA: 2-4 business days
UK: 2-4 business days
Australia: 2-4 business days
Canada: 2-4 business days
NZ: 2-4 business days
Europe: 2-4 business days
Rest of world: 4-6 business days
For more information, visit our Shipping page.
Where is my order being shipped from?
Where is my order being shipped from?
Our products are made and shipped from multiple countries, including the US, China & Australia. This allows us to offer great prices, while ensuring the highest level of quality.
My order still hasn't arrived, I think it's lost?
My order still hasn't arrived, I think it's lost?
If your order hasn't arrived in the advised shipping times and you think it may be delayed or lost in the post please Contact Us and we will assist you right away.
What happens if no one is at my delivery address and my order arrives?
What happens if no one is at my delivery address and my order arrives?
Anyone at your delivery address can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is available and you can pick your parcel up from your local post office.
Order Changes
I need to change my order, who can help me with this?
I need to change my order, who can help me with this?
If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellation.
Emails & Notifications
Will I receive a confirmation email that my payment has been received and product(s) shipped?
Will I receive a confirmation email that my payment has been received and product(s) shipped?
Yes, you will receive an email notifying you of confirmation of your order. Tracking information is available 1-2 business days after you have placed your order and when available will automatically be sent to your email.
l placed an order but I didn't get a confirmation email... What's going on?
l placed an order but I didn't get a confirmation email... What's going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us through our Contact Us form.
Payments
Which cards do you accept?
Which cards do you accept?
We accept Visa, Mastercard, American Express, Discover, Amazon Pay, Shop Pay, Venmo, PayPal, Apple Pay and Google Pay.
Are your prices inclusive of tax?
Are your prices inclusive of tax?
Yes, it will be automatically calculated into our product prices.
Is it safe to purchase online?
Is it safe to purchase online?
Yes, perfectly safe. We use industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on secure servers.
Is all of my data protected on your site?
Is all of my data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted platforms in E-commerce.
Damaged Items / Product Care
The goods I received are damaged, what should I do?
The goods I received are damaged, what should I do?
If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem.
Other FAQs
Do you provide opportunities for Brand Ambassadors, Sponsorships, or Partnerships?
Do you provide opportunities for Brand Ambassadors, Sponsorships, or Partnerships?
Yes, we do! At Wild Summit Gear, we believe in growing together. We're always on the lookout for passionate individuals and businesses to collaborate with. Whether you're interested in becoming a brand ambassador, seeking a sponsorship, or exploring a potential partnership, we're eager to hear from you. Please visit this page.
I have sent you an email, when will you respond?
I have sent you an email, when will you respond?
We respond to all emails (Monday - Sunday) within 24 hours.
Any questions?
Any questions?
You can contact us through our Contact Us page! We are happy to assist you.